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Frequently Asked Questions
I have a couple questions, Can we set up a quick phone/video call?
We prefer to communicate via Email as this helps us keep our many conversations organized with potential and current kitten families. Facebook Message and Text message are also good ways to contact us. While we wish we had the time to speak with everyone over the phone/video call who sends an inquiry, we are unable to due to the large volume of inquiries requesting a quick call. A quick call almost always turns into 45 minutes or more. Providing the level of care, love, attention and socialization we strive for is a 24 hour a day 7 days a week job. Unfortunately, this does not allow us to be on the phone all day. We want everyone to be as comfortable as possible with our process. This is after all a very big commitment. We have several social media references from our current Kitten owners!
Facebook | Kutabays Cattery | Connect with us and our current kitten families!
Instagram ~ @kutabayscattery
Can we stop by to visit your Kittens, Cats and tour your facilities?
We take the health and safety of our Cats and Kittens very seriously. Many illnesses and diseases are easily transferred via clothing and shoes. As part of our bio security protocols, we do not give tours of our facilities or nursery. This is not only to protect our cats and kittens, but your kitten as well if you decide to add a Kutabays kitten to your family.
Unfortunately, it is just not safe for us to invite strangers into our home for pickup. We do not currently have a safe/controlled meet and greet space at this time other than our home. We currently only meet in a public place for meets/pickup once the kittens are ready to go. This is for our family's personal safety.
Do you health test your cats?
The health of our parent cats is a crucial part of our program. All of the cats in our program are health tested or in the process of completing their health testing.
What brushes do you recommend?
Although Bengals do not require much brushing, we do still brush them occationally. We do brush our British Shorthairs more often and we prefer a slicker brush!
Small or Medium Slicker Brush works best
Do you offer a health guarantee?
Yes, we offer a 2 year health guarantee which can be reviewed in our Purchase agreement. We also offer an Extended Health guarantee for an additional 2 years (for a total of 4 years) for those who choose to continue feeding Life's Abundance.
Please Click Here to read our purchase agreement and health guarantee
Where are you located? What if I am out of state?
We are located in beautiful rural Pella Iowa. If you are not within driving distance, not to worry! There are options available to get your kitten home. You are welcome to fly into the DSM airport, we will meet you there so you can get back on the next flight home the same day with your new kitten! If you are not able to make the flight in, we work with a wonderful flight nanny coordinator who can assign a flight nanny for your kitten to fly in cabin with the nanny (being cared for the whole time). The flight Nanny fee is $600-$700 depending on the destination.
I live far away, Can you meet part/half way?
We offer to meet 1 hour one way free of charge for those who are traveling a long distance (5 hours or more one way). As you can imagine, caring for all of our kittens/puppies and parent cats/dogs (and our 4 homeschooled daughters) our schedule is very busy. Meeting 1 hour is the maximum we are able to meet.
What Colors do you work with?
Bengals | Brown Rosetted and Snow Rosetted
British Shorthairs | Lilac, Lilac Tortie, Black, Smoke, Cinnamon, Fawn | Bicolors
We are very excited to be working with the new Blue Eyed trait in British
What will my Kitten come with? When will they be ready to go?
Folder | Each kitten will go home with a folder including their vaccinations/deworming and Microchip information. They will have 2-3 vaccines and dewormings at that time depending on their age.
Microchip | All of our kittens will be microchipped before going to their new home
Spayed/Neutered | All of our kittens will be spayed/neutered before going to their new home
Food | We send home a sample of Life's Abundance (both canned and dry kibble) and strongly encourage our new kitten families continue feeding this high quality food. Please see our nutrition page for info!
Registration | All of our kittens are TICA registered and will come with their TICA registration application
30 Days Insurance | We provide all of our new kitten owners with a Trupanion offer for 30 days of Free pet insurance. The new owner has 24 hours from the time they receive the kitten to activate the offer.
Kittens will be ready to go at 12-16 weeks of age.
Will my kitten be litter trained?
Yes, all of our kittens are litter box trained by the time they are ready for their new homes. However, it is extremely important to continue good litter box habits once they go to their new homes. When a kitten goes to their new home it is much like a young child in a huge shopping mall and doesn't know where the potty is. It is best to start them off in a small area where the litter box will be kept for the first 1-2 weeks. Let them explore your home when you are able to supervise and take them back to the litter box often so they can learn where it is.
How much do your kittens cost?
Bengals | $2500 - $4500
British Shorthairs | $2500-$4500
Can I join your waiting list?
We keep a Notify List for those interested in being notified when we have a new litter! Those who are ready to add a new family member will have the option to reserve a specific kitten in that litter. We do not take deposits before kittens are born.
How does the deposit process work?
We require a $300 non refundable deposit to hold the kitten of your choice. Once we have spoken with you to learn more about you and your family, we have answered any questions you may have and you have chosen your kitten, we will email you with our deposit contract which will secure that specific kitten for you!
What forms of payment do you take?
We accept Venmo, Zelle and Walmart/MoneyGram for Deposits. We accept cash only at the time of pickup for final balances if we are meeting with our new kitten families in person. For those who will have a flight nanny transport their kitten, please contract us to discuss final payment.
Do you have an application we have to fill out?
We do not have a lengthy application. We trust that you have discussed adding a new kitten to your family with everyone in your household as well as your landlord if needed. We also trust that you have done adequate research on the breed you are interested in. We do however have an application we require everyone to fill out. This helps us better understand what you are looking for so we can help you find that perfect new kitten!
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